Ensure you lot get what you pay for with Buyer Protection.

We're looking out for you lot if something goes wrong, like getting 2 different coloured shoes. If your eligible PayPal buy doesn't become as planned, we'll help you arrive correct with Heir-apparent Protection. Create a PayPal account and start protecting your purchases.

Sign Up for Gratis

1

Find what you'd like to buy and pay with PayPal.

2

Cheque for an estimated delivery date and wait for your item to get in.

three

If information technology doesn't get in or is significantly different to how the seller described it, file a dispute.

Shop with confidence.

If your society is significantly dissimilar to the seller's description or doesn't arrive, you take 180 days to file a dispute. It could be that the upshot you bought a ticket for was cancelled, you didn't receive everything you bought, or the item was defective, damaged or apocryphal. We can protect you for the full buy price plus shipping costs, up to $20,000 per item.

To help protect your purchase, make certain you:

  • Pay with PayPal
  • Go on your business relationship in good standing (so don't dispute everything!)

Run across total details

Buyer Protection takes care of your…

Online purchases

Online purchases

In case your item doesn't match its description, is defective, or doesn't turn upwards at all.

Intangibles

Intangibles

In instance an outcome is cancelled, your hotel'due south double-booked, or your download doesn't download.

But not your

Merely not your…

Purchases of used or 2nd-hand appurtenances you pick up in person, real estate, motorised vehicles or industrial machinery.

"If something doesn't go far, or arrives and isn't what I bought, I'yard eligible for my money back."

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We're hither to help.

If something does go wrong with an eligible purchase, just file a dispute within 180 days. To do so, log in to your PayPal account and find the transaction in question in your Activity. Click on the transaction and then Contact the seller, and follow the prompts. Nosotros'll open up the lines of communication between you lot and the seller so y'all tin can make up one's mind together how to resolve the trouble. If you tin can't agree, escalate the dispute to a merits and we'll determine an outcome for yous. You must escalate it to a claim within 20 days of filing it, otherwise your dispute will automatically shut.

Found an unauthorised payment

Found an unauthorised payment?

If yous're charged for something you didn't purchase, report information technology and change your password immediately. We'll secure your account and investigate.

Report an unauthorised transaction

Seen something suspicious

Seen something suspicious?

We work hard to keep your data secure merely there are some things you tin can practice to stay safer online and identify phishing and scams more than easily.

More than about staying safety online

"With PayPal Buyer Protection, I can confidently purchase my dream wedding ceremony gown online without running into the chance of condign a bridezilla."

Felicia Ong

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